Terms of Service
1. Agreement to Terms
These Terms of Service constitute a legally binding agreement between you and PermitFeed ("we," "us," or "our") concerning your access to and use of the permitfeed.com website and the lead intelligence services offered through it (together, the "Service"). By accessing the Service you agree to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND MUST DISCONTINUE USE IMMEDIATELY. We may modify these Terms at any time; changes are indicated by an updated effective date, and continued use after changes constitutes acceptance. The Service is intended for users who are at least 18 years of age and for business use.
2. Intellectual Property Rights
Unless otherwise indicated, the Service, its source code, databases, functionality, software, website designs, text, and graphics (the "Content") and the trademarks and logos contained therein (the "Marks") are owned or controlled by us and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access and use the Service for your internal business purposes. No part of the Service, Content, or Marks may be copied, reproduced, republished, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission. Underlying government permit records are public records and are not claimed as our property; our compilation, organization, scoring, and analysis of them are.
3. User Representations
By using the Service you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you have the legal capacity to agree to these Terms; (3) you are not a minor; (4) you will not access the Service through automated or non-human means except interfaces we provide for that purpose; (5) you will not use the Service for any illegal or unauthorized purpose; and (6) your use will not violate any applicable law or regulation.
4. Prohibited Activities
You may not access or use the Service for any purpose other than that for which we make it available. As a condition of use, you agree not to:
- Systematically retrieve data or other content from the Service to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
- Resell, redistribute, sublicense, or provide access to the Service or its data to third parties, including sharing account credentials;
- Use the Service or its data to build, train, or improve a competing product;
- Circumvent, disable, or otherwise interfere with security-related features of the Service or impose an unreasonable load on our infrastructure;
- Decompile, disassemble, or reverse engineer any part of the Service;
- Use the data to conduct unlawful communications campaigns, including communications that violate telephone, text, or email marketing laws;
- Harass, abuse, or harm another person, or use any information obtained from the Service to do so.
5. Subscriptions, Billing, and Cancellation
Certain features require a paid subscription billed in advance on a monthly, six-month, or annual basis through our third-party payment processor. Your card details are provided directly to the processor and never touch our servers. You may cancel at any time from your Account page or by emailing us; cancellation stops future charges and your plan remains active through the period already paid. We may change prices or plan features with notice posted on the Service; changes apply from your next billing cycle. If you upgrade to a higher plan mid-term, the new plan starts immediately and the unused time on your prior plan is automatically refunded to your card. Prepaid six-month and annual terms include a 30-day fair exit: if you cancel within 30 days of the start of the term, the days you have used are charged at our standard monthly rate and the balance of your prepayment is refunded. After 30 days a prepaid term is non-refundable and runs to the end of the term, apart from the automatic upgrade refund described above. Except where required by law, all other fees are non-refundable.
6. Permit Data and Automated Analysis
The Service collects and displays building permit and plan review records published by government agencies. We do not control those source systems and make no representation that any record is accurate, complete, or current. Relevance scores, summaries, headlines, and outreach suggestions are generated by automated analysis and constitute opinions and starting points for your own diligence, not statements of fact or professional advice. You are solely responsible for verifying any record with the issuing jurisdiction before relying on it. PermitFeed is not affiliated with, endorsed by, or sponsored by any government agency.
7. Submissions
Any feedback, ideas, or suggestions you provide us regarding the Service ("Submissions") shall be treated as non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, in Submissions and are entitled to their unrestricted use for any lawful purpose without acknowledgment or compensation to you.
8. Third-Party Websites and Content
The Service links to third-party websites, including government permit portals. We are not responsible for any third-party websites accessed through the Service or their content, accuracy, or practices. Inclusion of a link does not imply approval or endorsement, and your use of third-party websites is at your own risk and subject to their terms.
9. Service Management
We reserve the right, but not the obligation, to: (1) monitor the Service for violations of these Terms; (2) take appropriate legal action against anyone who violates these Terms or applicable law; (3) restrict access to or disable any account, in our sole discretion and without limitation, notice, or liability, for conduct that we believe violates these Terms or harms the Service or its users; and (4) otherwise manage the Service to protect our rights and property and facilitate its proper functioning.
10. Privacy Policy
We care about data privacy and security. Please review our Privacy Policy, which is incorporated into these Terms. The Service is hosted in the United States; by using it you consent to having your data transferred to and processed in the United States.
11. Term and Termination
These Terms remain in effect while you use the Service. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICE TO ANY PERSON FOR ANY REASON, INCLUDING BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW. If we terminate or suspend your account, you are prohibited from registering a new account under your name or any assumed name.
12. Modifications and Interruptions
We reserve the right to change, modify, or remove features of the Service at any time and for any reason at our sole discretion without notice. We cannot guarantee the Service will be available at all times; we may experience hardware, software, or other problems, or need to perform maintenance, resulting in interruptions or delays. We will have no liability for any loss or inconvenience caused by your inability to access or use the Service during any downtime.
13. Governing Law
These Terms and your use of the Service are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.
14. Dispute Resolution
Informal Negotiations. To expedite resolution of any dispute arising out of these Terms (a "Dispute"), you and we agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration, commencing upon written notice from one party to the other.
Binding Arbitration. If informal negotiations fail, the Dispute shall be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, held in California or conducted remotely. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. Judgment on the award may be entered in any court of competent jurisdiction.
Restrictions. Any arbitration shall be limited to the Dispute between the parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. Any Dispute must be commenced within one (1) year after the cause of action arose, or it is permanently barred.
15. Corrections
There may be information on the Service that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, without prior notice.
16. Disclaimer
THE SERVICE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE'S CONTENT AND ASSUME NO LIABILITY FOR ANY (1) ERRORS OR INACCURACIES OF CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICE, (3) UNAUTHORIZED ACCESS TO OUR SECURE SERVERS OR PERSONAL INFORMATION STORED THEREIN, (4) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE, OR (5) BUGS, VIRUSES, OR THE LIKE TRANSMITTED THROUGH THE SERVICE BY ANY THIRD PARTY.
17. Limitations of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES; IF THESE LAWS APPLY TO YOU, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY.
18. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Service; (2) your breach of these Terms; (3) your violation of the rights of a third party; or (4) any harmful act toward any other user of the Service.
19. User Data
We maintain certain data that you transmit to the Service for managing its performance, as well as data relating to your use of the Service. Although we perform routine backups, you are solely responsible for all data that you transmit or that relates to activity you have undertaken using the Service. You agree we shall have no liability to you for any loss or corruption of such data, and you hereby waive any right of action against us arising from any such loss or corruption.
20. Electronic Communications, Transactions, and Signatures
Visiting the Service, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. You hereby waive any rights or requirements under any statutes, regulations, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records.
21. California Users and Residents
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
22. Miscellaneous
These Terms and any policies posted on the Service constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver. We may assign any or all of our rights and obligations to others at any time. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity of remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms or your use of the Service.
23. Contact Us
To resolve a complaint regarding the Service or to receive further information regarding its use, contact us at [email protected].